Terms of Service

Dimare Design is the trading brand of DİMARE DESIGN TASARIM TİCARET LİMİTED ŞİRKETİ, based in Antalya, Türkiye. We design handcrafted décor and develop made-to-order pieces for hospitality, architectural and residential projects in Türkiye and abroad.

These terms explain use of our website and direct orders. Your accepted quotation and written order confirmation define the particular project. They take precedence over general commercial information on these pages, subject always to applicable law and mandatory consumer rights. A later website update does not retrospectively change an accepted order.

The website currently supports product discovery, selection lists and enquiries. A saved selection, form submission or catalogue download is not a confirmed order, production reservation or payment. Online checkout is currently unavailable.

Before acceptance, we confirm the products, quantities, dimensions, materials, colour references, included components, price and currency, taxes, payment stages, production schedule and delivery arrangements in writing. Please provide the correct buyer identity, billing details, delivery address and any importer or project requirements.

An order is accepted through our written confirmation and the acceptance process specified in the quotation. We confirm capacity before committing to a schedule. Quotations remain subject to their stated validity and conditions.

Project quotations identify their currency and what is included or excluded. Our B2B starting basis is EXW Antalya, excluding VAT, unless the quotation specifies otherwise. Freight, insurance, clearance, duties and destination taxes are assessed separately; an export tax treatment is not promised without the relevant conditions and documents.

Deposit amounts, balance dates and any agreed bank charges are set out in the accepted quotation. Production begins after specification approval and receipt of the agreed initial payment. Dispatch follows the agreed payment conditions. No universal deposit percentage applies.

Payment instructions are provided for the confirmed order. Verify any change of bank details with your established Dimare contact before transferring funds. For consumer orders, the required total price, taxes and additional charges are disclosed before the order becomes binding.

Approve the measurements, drawings, material and colour references, mounting details and included parts before production. Timber, metalwork, structural supports, fixings and installation are included only when expressly listed in the quotation.

Handwork and natural fibres can show variations in texture and tone. Screen images and library photographs are references; agreed samples and specifications establish the expected finish. This does not excuse defects or substantial departures from the confirmed order.

Requested changes are reviewed for feasibility, cost and schedule. Additional work and charges require written agreement. Outdoor suitability, fire performance, structural or load-bearing use must be assessed for the specific material and site; decorative rope work is not itself a safety certification.

Our Shipping & Delivery Policy explains shipment planning. For business orders, risk and cost allocation follow the agreed delivery term and named place, using Incoterms® 2020 where specified. Mandatory consumer delivery protections remain applicable.

Our Cancellation & Returns Policy distinguishes business project changes, personalised goods and consumer withdrawal or defect claims. A custom specification does not remove rights concerning defective or incorrectly supplied goods.

If an event materially affects delivery, we explain the situation and discuss a revised schedule or other available remedy. No general delay clause removes rights that applicable law makes mandatory.

Dimare’s original designs and creative work remain with their rights holders unless a written agreement expressly grants additional rights. Buying a piece does not itself transfer reproduction rights. Client-supplied designs and third-party material retain their respective ownership and licence terms.

Website content is owned by Dimare or used from other rights holders. Any stated third-party licence continues to apply. Do not copy protected designs for commercial reproduction, submit unlawful material, impersonate another buyer or attempt unauthorised access. You must have permission to share drawings, photographs or other material with us.

Contact us first with the order reference and a description of the issue so we can review the documents and propose a resolution. Turkish law applies to direct orders unless a valid written agreement provides otherwise. Any B2B dispute forum is established in the applicable agreement and law.

Consumers retain any mandatory protections, competent courts, consumer arbitration bodies and complaint routes available under applicable law. These pages do not impose exclusive Antalya jurisdiction on a consumer or waive liability that cannot lawfully be excluded.