Cancellation & Returns

This policy governs cancellations, returns and refunds for all purchases made through dimare.design or directly with Dimare Design by email or WhatsApp. It has been prepared in accordance with:

• —Turkish Consumer Protection Law No. 6502
• —Turkish Distance Contracts Regulation (Uzak Mesafeli Sözleşmeler Yönetmeliği)
• —EU Directive 2011/83/EU on Consumer Rights (applicable where EU law applies)
• —General principles of international commercial law for B2B transactions

Placing an order constitutes acceptance of this policy. For B2B clients (hotels, design firms, procurement companies), the terms of any signed project agreement take precedence.

All Dimare products fall into one of two categories:

Under Turkish Distance Contracts Regulation and EU Consumer Rights Directive, individual consumers (non-business buyers) have the right to withdraw from a distance contract within 14 calendar days of receiving the goods, without giving any reason.

This right does NOT apply to:

• —Goods produced specifically to the buyer’s dimensions, colour selection or personalised design (all bespoke items)
• —Goods that have been unpacked and cannot be returned in original condition
• —Custom-dyed or custom-woven textiles where dyeing has begun

B2B buyers (hotels, hospitality businesses, interior design firms, procurement agents) acting in a professional capacity do not have a statutory right of withdrawal under Turkish law and are subject to the agreed project terms.

Standard (off-the-shelf) products may be returned within 14 days of delivery. The item must be:

• —In original condition — unused, unwashed, undamaged
• —In original packaging with all tags and labels intact
• —Accompanied by the original invoice or order reference

Return shipping costs are borne by the buyer unless the item is defective. We strongly recommend using a tracked service — items lost in transit cannot be refunded.

For international returns, please mark the parcel clearly as "RETURN — NO COMMERCIAL VALUE" on all customs documents to avoid double duty assessment. Failure to do so may result in import charges that are the buyer's responsibility.

If you receive an item that is defective, damaged in transit, or does not match your confirmed order specification, notify us within 48 hours of delivery:

• —Email: info@dimare.design
• —Include your order number, a description of the issue, and clear photographs of the damage or discrepancy.

For defective or incorrect items, return shipping is covered by Dimare Design and a full replacement or refund is issued at the buyer's choice.

1. Submit a return/refund request by email with your order reference.
2. We confirm the refund eligibility within 2 business days.
3. Return the item using a tracked carrier (standard returns) or await our collection arrangement (defective items).
4. Once the item is received and inspected, the refund is processed within 7 business days.

Refund methods:

• —Card payments: refunded to the original card (bank processing time 3–5 business days)
• —Bank transfer (SWIFT/SEPA): refunded to the account that made the original payment — please provide IBAN / SWIFT details
• —Currency: refunds are issued in the same currency as the original payment

Bank transfer fees (SWIFT charges) for international refunds are deducted from the refund amount. Original shipping costs are non-refundable except where the fault lies with Dimare Design.

All bespoke and project-scale orders require a deposit — typically 30 – 50 % of the total order value — before production begins. The deposit amount is stated in your written quotation.

The deposit covers materials procurement and atelier scheduling. In the event of cancellation after production has begun, the deposit is partially or fully forfeited depending on the stage of production reached, as detailed in Section 03 above.

Balance payment is due before shipment. Goods are not dispatched until full payment is received and cleared.

• Email: info@dimare.design
• WhatsApp: +90 532 057 3207
• Address: Dimare Design, Antalya, Türkiye